Project Managers interact with many people at all levels of the organisation.
They have to set expectations with senior management and communicate information, they need to get team members to interact with the governance and reporting systems and they need to motivate / empower/ direct people to deliver what is required of them.
They handle issues, resolve conflict and support when problems arise.
Have you ever been in a situation where
- a senior manager is angry because you did not deliver what you were told
- a team member is upset because you gave praise to someone else instead of you
- anxious because you have found a big hole in your plan and you are going to have to deliver bad news
- nervous because you have been asked to present at a conference
- frustrated as members of your team are in conflict and not delivering
In order to be able to handle all these different scenarios a project manager needs to be able to adapt and respond to each in synch with the people they interact with.
What about your team? Are they in synch?
- how often is there personal conflict?
- do you end up sorting out conflict often?
- are they happy to raise issues with you?
According to Daniel Goleman, an American psychologist who helped to popularize EI, there are five main elements of emotional intelligence:
- Social skills.
For further information Eleri Evans, Trans4rm's director, has written an article on the APM blog around emotions tripping you up.